Bus Express Line - Terms & Conditions of Travel

I. Introduction

Bus Express Line Inc. (“Bus Express”) serves as both the operator and booking agent for transportation services. As an operator, Bus Express provides transportation directly to passengers, and as a booking agent, it facilitates the purchase of tickets for travel.

These Terms & Conditions of Travel (“Terms”) apply to all ticket purchases and travel provided by Bus Express and any authorized third-party Bus Operators under agreement with Bus Express.

A. General Provisions

Contractual Relationship

By purchasing a ticket from Bus Express, you enter into a contractual agreement with Bus Express for both booking and transportation services. You agree to abide by the terms as outlined in your ticket and these Terms & Conditions of Travel...

Changes to Terms & Conditions

Bus Express may amend these Terms at any time, in accordance with applicable laws. Your purchases and travel will be governed by the Terms effective on the date of ticket purchase and travel...

Identification of Bus Operator

Bus Express operates a fleet for ticketed trips and may partner with authorized third-party Bus Operators. However, Bus Express remains responsible for services provided...

II. Travel Policies

A. Ticket Policies

  • Missed Departures and Rebooking: If a passenger misses the scheduled departure time for any reason, refunds will not be provided. However, passengers may rebook for a small fee.
  • Lost or Forgotten Items: Bus Express is not responsible for any lost or forgotten items on the bus...
  • Prohibited Items and Conduct: For the safety and comfort of all passengers, weapons, illegal substances, hazardous materials, and smoking...

B. Boarding and Documentation

Each passenger must present a valid printed or electronic ticket at boarding. This ticket is only valid for the specified origin, destination, date, and time...

Government-Issued ID: During boarding, passengers aged 16 or older may need to present a government-issued photo ID...

III. Legal Terms

A. Claims

Limitation of Liability: Bus Express is responsible for all transportation and booking services provided under these Terms...

Governing Law and Jurisdiction: Any legal disputes or claims arising from these Terms or Bus Express services must be resolved in Franklin County, Ohio...

Class Action Waiver: By accepting these Terms, you waive the right to participate in any class...

IV. Passenger Rights and Responsibilities

A. Seating and Accessibility

Bus Express provides general seating and, where applicable, designated priority seating for passengers with disabilities...

B. Assistance During Travel

Passengers requiring assistance with boarding, baggage, or other services should notify Bus Express staff...

C. Baggage Policy

Passengers are responsible for managing their own baggage throughout their journey...

D. Safety and Conduct

  • Headphone Requirement: Passengers using devices with audio features must use headphones, and loud music is prohibited.
  • Prohibited Conduct: Actions that threaten safety or comfort, including the use of alcohol, drugs, smoking...